Terms & Conditions

Please note that by using this website you are bound by One2Hav's terms and conditions as set out on this website. Your placement of an order indicates your acceptance of these terms and conditions. By using this website you are deemed to have read these terms and conditions and that you will be bound by them.


One2Hav is committed to ensuring your privacy and will use your information only in accordance with the terms of this Privacy Policy. All personal information collected by One2Hav is for internal use only and is kept private and confidential- it will only be used by One2Hav. We will never distribute, rent or sell your personally identifiable information. All Personal information is kept safe and we only allow internal access on a need to know basis.

  • COLLECTING OF INFORMATION AND USE - One 2 Hav collects the information you give us when registering on the website to process customer orders and payment, to contact our customers concerning the status of an order, or to answer any of their questions and also to provide customers with catalogue or promotional messages. This may include a mail-out from time-to-time. Please advise us if you have received any promotional material and do not wish to receive it in future – we will then stop sending you this material in future.
  • For more information on privacy legislation please visit the following website: www.privacy.gov.au


COPYRIGHT - One 2 Hav asserts copyright and all other intellectual property rights on this internet site and images and assets used to create it, unless stated otherwise. One 2 Hav reserves copyright and all other intellectual property rights also in all its documents and images appearing on or linked to this site.

ORDER ACCEPTANCE POLICY - Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. One 2 Hav reserves the right at any time after receipt of your order to accept or decline your order for any reason. One 2 Hav reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.

LIABILITY - One 2 Hav is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

DELIVERY - The delivery times provided by One 2 Hav are estimates only. One 2 Hav  will not be held accountable for late deliveries or loss or damage relating to late deliveries. We will however endeavour to provide the best possible service at all times. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. One 2 Hav cannot be held responsible for incorrectly entered delivery addresses.

ACCEPTANCE OF GOODS - The buyer is responsible for inspecting the goods for fault and notifying us and receiving a return confirmation within 14 days of receiving the goods should there be a fault.

ADDRESS CHANGES - One 2 Hav cannot be held responsible for an incorrect address being entered on your order. Please check your delivery and billing addresses upon checkout. If there is an error please contact us immediately. We will attempt to update any incorrect order details, however please note that some orders cannot be adjusted if already sent. In the case that your order is processed and cannot be updated, please refer to our returns and exchange section for more information.

CUSTOMS AND OVERSEAS DUTIES- Some orders may incur a customs or import duty charge for deliveries that are outside of Australia. One 2 Hav do not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office. All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and One 2 Hav will not pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and One 2 Hav will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and we are unable to do so.