Shipping & Returns

Creating Your Return or Exchange 

We need your order number and your zip code to star your return process. Email us at and we will get your refund, exchange or credit to you as soon as we can safely see your return is on its way.

Returns & Exchange policy

We try our very best to ensure that our standards are both ethical and quality assured. We know you're going to love One2Hav but if for any reason you have any problems. please apply for a return by emailing us at

You can return any item within 14 days of purchase if the item is unused and in its original condition and packaging. For hygienic reasons we do not exchange or refund underwear/bodysuits, if the hygiene stick has been removed and worn. 

We will also not refund or exchange item requested for "change of mind" reasons. 

All returns/exchanges enquiries will be responded to by our Customer Support . In the event you have incorrectly ordered products/sizes we will gladly assist - just get in touch!

The cost of returning the item(s) by post is at the expense of the customer, unless faulty. The shipping costs on orders under our free shipping threshold are non refundable.